Privacy Policy

Vipta's privacy policy is the foundation of our relationship with you. It applies whenever you use the Vipta website or mobile app, register an account, or use any of our services — and it explains exactly how we handle your information.

Vipta believes that every user's privacy is a fundamental right. We do not collect any unnecessary or excessive data. Our privacy policy is aligned with international data protection standards and best practices.

This privacy policy applies to Vipta's main website, mobile application, email communications, and all other digital services. Third-party websites and services are governed by their own privacy policies.

Vipta collects two types of data — what you provide directly and what is generated automatically while you use the platform. See the table below for details:

We never store your password in plain text. Passwords are always kept as encrypted hashes, from which the original password cannot be recovered.

Vipta uses your data only for specific, legitimate purposes. We never use it beyond what is necessary. The core purposes are:

• Account management: Registration, login, password reset, and account verification
• Service delivery: Betting features, payment processing, and withdrawal management
• Security assurance: Detecting fraud and preventing unauthorized access
• Legal obligations: Compliance with anti-money laundering regulations and regulatory reporting
• Service improvement: User experience analysis & platform improvement
• Contact: Sending promotional offers, system updates, and important notices

Vipta uses cookies to keep its website and app running smoothly. Cookies are small text files stored on your device that help enhance your browsing experience.

• Essential cookies: Used to maintain login sessions and store security tokens — these cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Used to understand which parts of the site are most visited — not linked to any individual.
• Marketing cookies: Used to show relevant offers — you can turn this off.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features on Vipta to not work properly.

Vipta never sells your personal information to third parties. However, certain data may be shared in the following limited circumstances:

• Payment providers: Minimal financial information is shared with bKash, Nagad, and Rocket solely to process transactions.
• KYC verification provider: Your identity information may be shared with approved verification agencies to confirm your identity.
• Law enforcement: We may be required to disclose information to authorities in response to a court order or lawful investigation.
• Technology service providers: Trusted partners who manage server hosting or technology infrastructure — bound by strict confidentiality agreements.

In each of the above cases, only the minimum data necessary for that specific purpose is shared. All partners are contractually bound to uphold Vipta's privacy standards.

Vipta employs industry-leading technical and administrative measures to protect your data. Our security framework is continuously reviewed and upgraded.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption
• Two-factor authentication (2FA): An extra layer of security for account login
• Data backup: Regular encrypted backups stored on secure servers
• Access controls: Only authorized personnel have access to sensitive information on a need-to-know basis
• Security audit: Regular third-party security audits are conducted
• Firewall & DDoS protection: Active protection against server attacks

Vipta does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

Once the retention period ends, data is securely deleted or fully anonymized.

As a Vipta user, you have several important rights over your personal data. Contact us to exercise any of these rights.

• Right to know: You can submit a request to access the personal data we hold about you.
• Right to correction: You can update any incorrect or outdated information.
• Right to erasure: You can request deletion of your data unless we are required by law to retain it.
• Right to restrict processing: You can restrict how your data is used for specific purposes.
• Right to data portability: You can request your data in a structured, portable format.
• Right to object: You can opt out of marketing communications at any time.

Vipta will respond within 30 days of receiving your request. For complex cases, this may take longer, but you will be notified in advance.

Vipta strictly does not serve anyone under 18. Age is verified at registration, and any account identified as belonging to a minor is closed immediately.

We do not knowingly collect data from minors. Any such data collected inadvertently is deleted as soon as possible.

Vipta may update this privacy policy from time to time, whether due to new services, changes in law, or alignment with best practices.

• For significant changes, notice will be provided via email or on the platform
• The date of any changes will be noted at the top of the page as "Last Updated"
• Continued use of the platform after notice will be considered acceptance of the updated policy
• For significant changes, your explicit consent may be requested

For any questions or complaints about our privacy policy, please contact our dedicated privacy team. We're always ready to help.

• Email: support@vipta.bet
• Live chat: Available directly on the platform (24/7)
• Response time: Usually within 24–48 hours